The Atdec online store only ships within Australia. We ship outside Australia with offline transactions, contact us. 

We support online transactions from our North American webstore to USA and Canada, and to UK from our UK-EMEA store. We ship to other regions via customer service, contact us. 

We have flat rate shipping for online orders, including in Australia. We ship to all Australian states, and we ship quickly! We typically ship same-day for orders placed before 11am Sydney time. Orders will otherwise ship the following business day. Please note that Atdec will ship your product within the specified timeframe but we have no control over courier services. 

Atdec products ship from Sydney and will typically take between 1–5 business days to arrive within Australian capital cities but please allow for further delays as shipping times can vary substantially, particularly outside capital cities. 

Within 24 hours of your order being shipped you will receive an email confirmation including your tracking number. If you have lost your tracking number please contact service. 

If the shipping carton of your Atdec product shows obvious and significant damage then you must refuse the shipment and contact us immediately. 

Once your order has been refused, you have notified Atdec of refusal, and the product has been returned to Atdec and assessed, we will issue your refund and you are free to place your order again.

An 'undeliverable' package is one that cannot be delivered to you for any of the following reasons:

• The recipient's address cannot be located
• The recipient's place of business is closed
• The recipient is not at a delivery location on the initial delivery attempt or reattempts
• Please note: We do NOT deliver to Post Office (P.O.) boxes

When a package is undeliverable it will be returned to the Direct Freight Depot and a communication will be made by the freight company to arrange a second delivery. 

If you do not receive your purchase or a contact within the estimated time frame please contact Atdec. Note that the 2nd delivery attempt is not successful the carton/s will be returned to Atdec. If you would still like to purchase items that were undeliverable please contact us.