AWMS-2-D13
Dual dynamic arms on a short post 8kg per arm · up to 38-inchTwo arms on one short post with five desk fixing options, a tidy standard for rows of agent desks.
SEE AWMS-2-D13
Free monitor arm, yours to keep
Try it on a real desk before you set the standard
Test an Atdec arm with your own monitors and your own agents, then take what you learn into your next contact centre project.
- 1Talk us through your workplaceWe'll call for a few details on the desks, monitors, monitors per desk.
- 2Your unit arrivesInstall it on an agent desk, set up both screens and see how it holds up from one shift to the next.
- 3Make the case for rolloutWe'll give you specifications, warranty details and case studies to take your recommendation through purchasing.
Installed in workplaces includingMacquarie Bank · MinterEllison · Dicker Data · Service NSW
Request your free monitor arm
What contact centre design asks of a desk
A call centre floor runs harder than a typical office. Six demands shape the screens on every desk.
- Shared desks around the clockOn a 24/7 floor no desk belongs to one person. Screens need to suit a tall agent on the night shift and a shorter one in the morning, without tools or a call to IT.
- Two screens per agentThe CRM sits on one screen and the ticket queue, chat or knowledge base on the other. Agents stop flicking between windows mid-call.
- Fast changeoverHeight, depth and angle should change by hand in seconds, so the incoming agent is set up before the first call lands.
- Built for constant useAn arm adjusted several times a day has to keep its tension. An arm that drifts or sags becomes a daily complaint and a repair ticket.
- Easy to cleanWith screens lifted on arms and cables run through them, the desk surface is clear, so wiping down between shifts means moving less kit.
- Density and noiseRows of desks sit close, often with acoustic partitions between them. Rotation limiters stop arms swinging into a partition or the next agent's screen.
More on comfort over long shifts in our guide to ergonomics for 24/7 operations.
Call centre desk setups by role
Agents, team leaders and shared desks need different screen setups. One arm family can cover all three.
Agent desk
Two screens: the CRM in landscape, with the queue or chat in landscape or turned to portrait so more of it fits on screen. Dual arms on one post keep the pair aligned.
Team leader desk
Three screens, or one larger screen, for queue dashboards, agent status and reporting alongside their own calls. Check heavier screens against the arm's rating.
Training and overflow desks
A single arm with one screen beside a laptop suits new starters, supervisors on the floor and overflow seats on busy days.
Floor wallboards for live queue stats sit on the wall, not the desk. See Atdec wall mounts. Choosing between dual arms on a post and two separate arms? Read post or separate monitor arms.
Monitor arms for call centre desks
Six arms from the Atdec range that suit agent and team leader desks, with each one's weight rating.
AW-ORA-F-B
Ora with F-clamp 2 to 8kg · up to 38-inchA single arm with fingertip adjustment and rotation that IT can set to 180 or 360 degrees.
SEE AW-ORA-F-B
AWS-ORA2-F-B
Ora Duo with F-clamp 2 to 8kg per arm · up to 38-inchTwo independent arms, so each agent sets each screen where they want it.
SEE AWS-ORA2-F-B
AWMS-2-4640
Dual swing arms on a medium post 12kg flat, 10kg curved · up to 32-inchFor heavier 27 to 32-inch screens on team leader desks, on a fixed post.
SEE AWMS-2-4640
AWMS-3-137S4
Triple mount with sliders on a medium post Centre 12kg flat, sides 8kg · up to 30-inchThree screens on one post for team leaders watching queues, dashboards and calls at once.
SEE AWMS-3-137S4
AW-ORA10-F
Ora 10 with F-clamp 3 to 10kg · 27 to 49-inchFor one large screen of 27 to 49-inch, such as a team leader's dashboard view.
SEE AW-ORA10-FNot sure which arm suits your screens? Read how to check monitor arm compatibility.
Rolling out a contact centre on one system
A floor of shared desks is easiest to run when every seat uses the same arms, set the same way.
One arm family for every desk
Single monitor arm solution for any combination of landscape and portrait monitors, so IT stocks one system for the whole floor.
Rotation where you want it
Rotation can be locked to 180 degrees or left free to turn a full 360, so arms and screens stop where IT sets them.
Quick to install at scale
Generous cable management bays, drop-on VESA head, post guide marks, and visual tension indication.
Easy to get approved
A 10-year warranty, local stock and engineering support, from an Australian-owned company designing mounts since 1998.
Case study
How Sydney Trains equipped a 24/7 operations centre
Sydney Trains brought its operations teams together in a Rail Operations Centre that runs 24/7. Atdec posts and arms carry up to five flat and curved screens per workstation, across more than ten display configurations for different roles.
Read the case studyAlso installed at Macquarie Bank, MinterEllison, Dicker Data and Service NSW. For the cost case, read the false economy of cheap monitor arms.
Call centre design questions
What makes good call centre design at the desk?
Desks that any agent can make comfortable in seconds. In a call centre, desks are shared across shifts, agents work on two screens, and the floor is dense. Monitor arms let each agent set screen height, depth and angle by hand, keep the desk surface clear for cleaning, and free space between rows. Agree the screen setup per role early, because it affects desk depth, partitions and how cables are run.
How many monitors does a contact centre agent need?
Two is the usual answer. One screen holds the CRM and the other holds the queue, chat or knowledge base, so agents don't switch windows while a customer waits. Team leaders often need a third screen, or one larger screen, for dashboards. Our article on two monitors versus one covers why dual screens suit most task-based work.
How do shared 24/7 desks stay comfortable across shifts?
Make every adjustment quick and tool-free. A desk used across three shifts may serve three different people in a day, so the arm has to move to a new height and depth by hand and then stay put. Show agents how to set the top of the screen near eye level at the start of each shift. Our guide to ergonomics for 24/7 operations goes into more detail.
Are monitor arms durable enough for a call centre?
A commercial-grade arm should be. Look for one that holds its tension through constant adjustment, with a weight rating that suits your screens and a long warranty. Atdec arms carry a 10-year warranty, and the Ora has a counterbalance gauge so installers can set the same tension on every desk. Cheaper arms often cost more over time once replacements and downtime are counted, which matters on a floor that never closes.
How do we pilot monitor arms before a contact centre fit-out?
Request a free Atdec monitor arm and set it up on a busy agent desk that runs across several shifts. Ask each agent who uses it how quickly they can set it up and whether it holds position. Our team calls before the arm ships to match it to your screens. Once the pilot is done, we'll give you specifications, warranty details and case studies to take your recommendation through purchasing.
Prove it on a live agent desk before your next rollout
Request a free Atdec monitor arm to test with your monitors and your agents. It's yours to keep. We'll call first to match the arm to your screens, so you can judge it on a real desk before you set the site standard.